At lovetouchs.com, we take the health, safety, and privacy of our customers seriously. Due to the intimate nature of the products we sell, we have a strict policy in place. Here’s everything you need to know:
No Returns on Personal Items
For health and hygiene reasons, we cannot accept returns or offer exchanges on items that are designed to come into contact with your body. Once these products leave our warehouse, they are considered used, which means they canโt be resold or returned. This includes the following:
- Sex dolls
- Sex doll torsos
- Vibrators and dildos
- Douche/enema kits
- Sex toys, Anal toys, beads, and plugs
- Penis rings, sleeves, and other devices
- Gags, cords, and restraints
- Underwear and menโs intimate clothing
- Lubricants, massage oils, condoms, and body paint
Weโre sure you understand that this policy is in place for your peace of mind, ensuring the utmost safety and privacy for all customers.
Order Cancellations
We get itโsometimes things change. If you need to cancel your order, you have a 2-hour window from the time you place it. Contact us within that time, and weโll process a full refund.
If you reach out after 2 hours, and your order hasnโt been shipped yet, we may be able to make an exception, but a 50% handling fee will apply. Once an item leaves our warehouse, no cancellations, returns, or refunds will be processed.
Damaged or Defective Products
We carefully inspect each product before itโs shipped out, but in rare cases, things can go wrong. If you receive a damaged or defective product, or if we send you the wrong item, please get in touch with us right away. Weโll need photos or videos of the issue to assess the situation.
Once we confirm the problem, weโll work with you to make it right, whether thatโs sending a replacement or issuing a refund. Your satisfaction is important to us, so weโll do our best to fix any problems quickly.
Refund Process
Once a return or refund is approved (only for defective or wrong items), weโll notify you right away. If a refund is issued, it will automatically go back to your original payment method. Keep in mind that refunds may take 3-7 business days to show up, depending on your bank or credit card provider.
Where We Ship
Please note that we cannot ship to certain countries due to local laws and restrictions. We do not ship to:
- Afghanistan
- Pakistan
- Jordan
- Libya
- Kosovo
- Iraq
- Burma
If you live in one of these countries, please check your local laws before placing an order.
Need Help?
If you have any questions about our refund, return, or exchange policy, feel free to reach out to us at mankalayda@gmail.com. Weโre here to help!